Delivery area
Products on this site can be shipped to most countries.
Free shipping policy
Most items on our website offer free shipping to the US and most European countries (excluding Iceland, Norway, and Cyprus).
The Shipping Process (in Working Days) Is as Follows:
• Delivery time = Processing time (order preparation time) + Shipping time
• Order preparation
(1) Check the inventory.
(2) Confirm whether the items in your order need to be customized.
(3) Check your delivery address.
(4) Please double-check that the items in your order comply with our shipping policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please be sure to provide a detailed shipping address (including the street number). Otherwise, our customer service team will notify you that this may cause shipping delays.
After your order is shipped, we will send you an email containing the tracking number and the website for tracking.
Transportation method:
(1) Free shipping on all orders:
• Cost: All orders are free.
• Processing time: 1-2 weeks
| Carrier | Corresponding products | Transportation time | Delivery area |
| DPD | Most products of normal size and weight | 2-4 weeks | For most countries |
| Small Item Express Delivery | Specific products, smaller in size | 1-2 weeks | |
| Emergency Medical Services | Large but lightweight products | 2-4 weeks |
(2) Fast shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Carrier:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
• Cost: €100 per piece
• Processing time: 1-2 weeks
• Shipping time: 5-7 days
(3) Fast Shipping to the United States
Carrier: FedEx
Cost: €10 - €200 (Shipping costs vary depending on the number of products)
Process Time: 1-3 days
Shipping Time: 2-6 days to United States
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(4) Fast Shipping to European Countries
Shipping Carrier: DHL or DPD
Cost: €10 - €200 (shipping costs vary depending on the number of items)
Delivery Time: 3-7 days (Most European Countries)
Applicable Products: Selected products (see SKU information on each product page for details)
Note: Tariff-free
Please note:
Some non-EU and non-European countries do not offer the fastest delivery services (DHL or DPD).
Delivery times may fluctuate depending on flight availability at the time of order. Other remote countries may require additional time. We are continuously improving our services and working diligently to find more and better carriers to work with.
If you require faster international delivery, please contact us: [email protected]
Delivery time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.
Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we will provide 10% of the order price as delayed compensation.
Q&A
How long will it take to receive my order?
• You can view the order date and refer to the relevant shipping time information.
• You can also track your order.
• Generally, your order will be delivered within two months.
How can I track my order?
• Once your order has been shipped, you will receive an email containing the tracking number.
• Track here: https://www.17track.net/en
• Or contact [email protected]
Do you ship to my country?
We ship to most countries. If unsure, please contact [email protected]
Do I need to pay customs duties?
• Tariffs may apply when the max side length exceeds 60cm (around 5% probability).
• If applicable, we cover 20% of the tariff amount.
